Refund Policy

Request window

Contact support within 14 days of purchase and include the account email and affected product.

Generation failures

If a paid product cannot be generated because of a verified service failure and the issue cannot be resolved or regenerated, we will review the purchase for a refund.

Downloaded or completed products

Because generated files are digital custom products, completed and downloaded products may not be refundable except where required by law or where the result is materially defective.

How to request

Submit the request through Support. Approved refunds are returned to the original payment method through Stripe.